FAQ

Signing up is quick and straightforward. Click "Sign Up" or "Register" on the site, enter your email, create a password, and provide basic personal details like name, date of birth, and country. Make sure the information matches your official ID—this speeds up any later verification.You may be asked to confirm your email by clicking a verification link. Once your account is active, you can make a deposit, enter bonus codes if required, and start playing. If you hit any issues during registration, use live chat or email support@koning.com for assistance.

Koning Casino typically offers a welcome package for new players. One common offer is a first-deposit bonus that requires the promo code "FIRST" and gives 100% up to €500 plus 75 free spins. Terms usually require a minimum deposit of €20, and wagering requirements of 40x on the bonus plus deposit, with 40x applying to free spins.There’s also often a second-deposit bonus (for example, 50% up to €1,000) with a 50x wagering requirement and a maximum cashout cap of €2,500. Bonus rules, eligible games, and minimum deposits can change, so always read the full terms and conditions on the promotion page before claiming.

No-deposit bonuses are rare and, if offered, usually come with strict limits. Koning Casino may run occasional no-deposit promotions, but typical maximum cashouts for these offers are modest (often between $100–$200). Always check the specific promotion terms for eligibility, max cashout, wagering requirements, and game restrictions.If you don’t see a no-deposit offer listed, sign up to the newsletter or contact support via live chat or support@koning.com to ask about current promotions.

Koning supports a wide range of payment methods, including bank transfer, card payments (Visa, MasterCard, Maestro), e-wallets (Neteller, Skrill, ecoPayz), Mifinity, Interac, and many cryptocurrencies such as Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, Dogecoin, Cardano, Ripple, and Tron. Supported currencies include USD, EUR, and several crypto coins.Minimum deposits for bonus eligibility are commonly €20. Deposits are usually instant; withdrawal times vary by method—crypto and e-wallets tend to be the fastest, cards and bank transfers can take several business days. Withdrawal limits may apply depending on the bonus type (for example, second-deposit offers can have a €2,500 max cashout). Check the cashier page and bonus terms for exact processing times and limits.

Wagering requirements are the number of times you must play through bonus funds (and sometimes the deposit) before you can withdraw the bonus-derived winnings. For example, a 40x requirement on a €20 deposit plus €20 bonus means: (€20 deposit + €20 bonus) × 40 = €1,600 total wagering required.Different promotions and games contribute differently toward wagering. Slots often contribute 100%, while table games and live dealer titles may contribute less or be excluded. Free spins usually have their own wagering rate (e.g., 40x). Always check the bonus terms to see which games count and how much each game type contributes.

Yes. Koning Casino’s site is mobile-friendly and most games are optimized for iOS and Android browsers. You can play slots, table games, and many live dealer titles directly in your mobile browser without installing anything. Performance and available features depend on your device and internet connection.If Koning offers a native app in the future, it will be listed on the site. For now, use your mobile browser for the best compatibility across devices.

Koning features a large library from many top and niche providers. Popular studios include NetEnt, Pragmatic Play, Evolution Gaming, Yggdrasil, Playtech, Red Tiger, Betsoft, Yggdrasil, and many more. You’ll find video slots, progressive jackpots, table games, video poker, and live dealer rooms.Use the site’s filters to search by provider, game type, or new releases. Note that some promotional free spins may be restricted to specific titles like Sweet Bonanza, so check the offer page for eligible games.

Regulations vary by country and state. Koning Casino operates under gaming regulations, but licensing details can change. Look for the licensing and regulatory information in the site footer or terms and conditions to confirm the current license holder and jurisdiction.You’re responsible for ensuring online gambling is legal in your location. If you’re unsure, consult local laws or contact customer support to confirm whether you can play from your region.

To withdraw funds, Koning will typically ask for identity verification to comply with anti-money‑laundering rules. Common documents include a government-issued ID or passport, a recent utility bill or bank statement to confirm your address, and, if needed, proof of payment method (a photo of your card with the middle digits covered, or a screenshot of the e-wallet account).Submit documents via the secure verification area in your account. Verification speeds vary; providing clear, full documents up front helps speed up withdrawals.

Try these quick fixes first: refresh your browser, clear cache and cookies, try a different browser or device, and make sure your browser and operating system are up to date. Disable ad blockers or VPNs if they interfere with the site.If problems persist, take screenshots or note any error messages, then contact live chat or email support@koning.com with details. Include your username, device type, browser version, and the game name for fastest troubleshooting.

Koning offers responsible gambling tools like deposit limits, loss limits, session time reminders, time-outs, and self-exclusion options. You can usually set or adjust these tools in your account settings to control spending and play time.If you feel gambling is becoming a problem, use the site tools immediately and reach out to support for help. Consider professional resources such as Gamblers Anonymous or local support services for confidential assistance.

Koning uses industry-standard security practices to protect player data, including secure connections and encrypted data transfer. Personal and financial information is handled in line with privacy policies and regulatory requirements. For specifics about data handling, check the privacy policy on the site.If you need help, Koning provides an FAQ center, live chat, and email support at support@koning.com. Live chat is the fastest way to get immediate help, while email is useful for detailed support requests. Keep your account details handy when contacting support to speed up response times.