Support

If you want a quick answer, start a live chat — it’s the fastest way to reach a real person. Koning Casino’s live agents are available around the clock, and you can typically expect a response in less than two minutes for simple questions. Live chat is ideal for urgent issues like deposit hiccups, stuck bonus credits, or game errors, and the team can often walk you through fixes step-by-step.

Email support for detailed requests

For issues that need documentation, receipts, or attachments, email support@koning.com is the best route. Typical response time is within 24 hours for standard queries, and up to 48 hours for complex investigations that require internal checks. Use email for verification uploads, disputed transactions, and detailed bonus questions — for example, if you need help activating the “FIRST” welcome bonus or confirming its 40x wagering terms.

Phone support — when a conversation helps

If you prefer to speak by phone, you’ll find phone support where available on our contact page. Phone is great for walkthroughs of account settings, verification steps, or when you want real-time reassurance about a withdrawal. Expect to be connected to an agent quickly; wait times are generally short during business hours.

Find answers fast in the FAQ and Help Center

Before contacting support, check the FAQ and Help Center for fast, self-service answers. The FAQ covers common topics such as account setup, verification, deposits and withdrawals, bonus rules, and responsible gambling tools. It’s a great place to get immediate guidance on routine questions without waiting for an agent.

Support for payments, withdrawals, and verification

Koning Casino supports a wide range of payment options, from Visa, MasterCard, and Interac, to cryptocurrencies like Bitcoin, Ethereum, and Tether, and e-wallets like Neteller, Skrill, and ecoPayz. If you run into delays, need to update a payout method, or want clarity on processing times, contact support and they’ll review your transaction and explain next steps. For withdrawals, standard verification may require ID or proof of address; support will guide you through secure upload and expected timelines.

Knowledgeable, patient, and player-focused agents

Our support team is trained to handle account, transaction, and gameplay issues with care. Agents aim to resolve problems quickly, and they’ll escalate matters internally if extra attention is needed. Expect clear explanations, step-by-step instructions, and helpful follow-up until your issue is settled.

Responsible gambling help and safety tools

If you want to set deposit limits, take a time-out, or self-exclude, support can help activate those tools and explain how they work. We encourage players to use limits that fit their budget, and our team will respond without judgment and with privacy and professionalism.

How to reach us and what to have ready

When contacting support, have your account email, username, and any transaction IDs or screenshots ready to speed up the process. For immediate help, use live chat; for documented requests, email support@koning.com; for phone assistance, check the contact page for the correct number. If you want a broader view of the site and features, read our full Koning Casino review.

We’re here 24/7 to help you get back to the fun — whether it’s a question about a bonus, a withdrawal, or how to unlock a new game feature. Don’t hesitate to reach out; friendly, competent support is just a message or call away.